Shipping

Flat Rate Shipping

Flat rate shipping is easier for everyone.
For a pretax total less than $100 shipping is $18. For a pretax total more than $100, shipping is $12
Canadian orders over $250 before tax ship free!
Live in the US? No problem! Just add $10. (Canadian currency). Shipping for totals before taxes less than $100 is $28 and for greater than $100, its $22.

International customers: Shipping cost will depend on where you live and what you are buying, so it is best to contact me so I can determine exact shipping costs.

If you are purchasing items from outside of Canada, there may be fees or taxes associated with importing goods. Please check with your customs department for details. 

Live in or around Miramichi? We can also arrange local pick up!

Please ensure your address, phone number, and email on your order are correct and active. We need to have a way to contact you about your order. If there’s a shipping issue due to an incorrect address and we can't reach you, you'll be responsible for return costs, and original shipping won't be refunded. I am sorry to have to implement this, but I can not take on additional costs associated with returned orders that are out of my control.

Processing Times/Backorders

The time it takes to prepare items that are currently available for shipment, is usually 1-2 days. If an item is not in stock, or backordered, we will let you know and arrange for a later shipping date. If one of several items is not available, the order will be held until all items are in stock, or the backordered item refunded. I can not guarantee an item will be in stock at any given time. If the items are sent directly from our distributors, it may take longer, around 2-4 days, to process the order. Please note that orders placed on Saturdays or Sundays will not be processed until Monday. Shipping time depends on your location. I do my best to get items delivered within 10-14 days.

It is important to use an email for your orders that you check frequently. If you do not receive order notification check your spam, and allow our email address. If I cant get ahold of you regarding an order via email or phone, I might need to cancel the order and issue a refund :(

Returns

We would be glad to exchange or refund a product provided that the item has not been used or damaged. Please return your merchandise in its original condition by insured ground mail or courier, with a copy of the receipt, and a brief written explanation for the return, for our records, within 30 days for a refund, exchange or credit.

Blankets must be clean and unused. Please use a sheet over your horse when trying the blanket on to keep it clean.

Return shipping charges are the responsibility of the customer. Please do not send return items collect. Original shipping charges are also not refundable. As the store grows we may be able to change this but for now it is not financially feasible to do so. Please message us using the form on the contact page  prior to returning the item, or if you have any questions or concerns.

Return address:

The Hitching Ring c/o Waterview Animal Hospital
810 Water Street
Miramichi, NB E1N 4B8